Contact Us
Please allow 2-4 business days for a response. We will get back to you - promise.
When will I receive my order?
In-stock products will dispatch within 2-4 business days and are sent by Australia Post or Sendle, with tracking.
Current Standard Shipping times are 6-10 business days.
Current Express Shipping times are 3-7 business days.
Track your order here
When will my preorder product(s) be posted?
Preorder products will be delivered within 6-8 weeks. You will receive your parcel tracking number when they are posted from Canberra, within 5-7 weeks.
Track your order here
How do I return a product?
Please contact us directly to initiate a return, including photos and explanations of any issues.
Please keep any protective packaging in the case that you need to return your item.
We understand that wood products are heavy and therefore postage costs are high, so whenever possible we will send a replacement piece for your set.